At PACIFIC FLOOR AND COATINGS, we strive to provide high-quality flooring and concrete coating services. This Refund Policy outlines the conditions under which refunds may be issued.

No Automatic Refunds

All services provided by PACIFIC FLOOR AND COATINGS are non-refundable once the project has started or materials have been purchased. Refunds are not issued automatically.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the project has not yet started
• If there is a verified issue caused by our team
• If both parties mutually agree to cancel the project

Project Cancellation

If you wish to cancel your project, you must notify us as early as possible. Any costs already incurred for materials, labor, or preparation may be deducted from the refund.

Service Satisfaction

We are committed to customer satisfaction. If you are not satisfied with our work, please contact us, and we will make reasonable efforts to resolve the issue before considering a refund.

Non-Refundable Services

The following are generally non-refundable:

• Completed flooring installations
• Applied concrete coatings (epoxy, polyaspartic, polyurethane, etc.)
• Customized or special-order materials

Contact Us

For refund requests or concerns, please contact us:
📞 (236) 878 3386
📧 info@pacificfloorandcoatingmetrovancouver.com
📍 Vancouver